Customer Service

Contact Us

Email: support@highhopesforpets.com
Phone: 847.983.0110

Shipping Policy

Orders are processed generally within 24 hours. Our standard shipping method is via USPS first class, so you should allow 7-10 days for receipt. We also offer next day and second day expedited delivery. Specific costs are indicated on the order page. High Hopes currently ships to U.S. addresses only. International shipping will be available shortly.

Returns & Refunds Policy

If for any reason your order does not meet with your satisfaction, simply return it to the address below for a prompt, courteous replacement, exchange or refund. Items returned must be complete and in their original packaging. Please include a note as to the reason for the return, your contact information (name, address, e-mail), and your preferred method of reimbursement (replacement, exchange or refund).

Send to:
ATTN: High Hopes Returns
1951 Norman Drive
Waukegan, IL 60085-6701